How we use enquiry details
When you submit an enquiry, KEPCO stores the contact details, requirements, selected products and attachments you provide so the request can be reviewed and answered.
Enquiries and uploaded files are stored in the website’s hosted storage. The enquiry inbox and attachment downloads are restricted to the authorised KEPCO account. Enquiry details are not published in the catalogue.
Rotating identifiers derived from connection information are used to help limit repeated submissions. Your quote list is also saved in your browser on this device.
Please avoid uploading unrelated personal or sensitive information. To ask about your enquiry information, request a correction or request deletion, contact hello@kepcoglobal.com.au.
If you choose Save this list, a snapshot of your product requirements is stored on the website and accessed through a private link. Your current draft remains in your browser. Basic measurement uses a temporary browser-session identifier, without recording form contents.
Private progress links and service measurement
Your private progress link provides access to your submitted requirements, product list and customer-visible updates. Anyone with the link can view that information; keep it private. Contact information, internal notes and attachment downloads remain restricted to KEPCO.
We record basic events such as enquiry starts, upload validation failures and completed submissions to improve the service. These events do not include form contents or contact details. Email receipts and staff alerts may be sent through our configured email delivery provider; the submission screen tells you whether a receipt was sent.
Drafts, retention and private links
Unsubmitted contact and requirement text can be restored in the same browser tab for up to 12 hours. You can clear the saved draft, and it is cleared after a successful submission. Selected attachments are not stored in this draft and must be attached again after a reload.
Submitted enquiries, uploaded files and saved lists are retained until reviewed for deletion by KEPCO. There is currently no automatic expiry for these records. Contact hello@kepcoglobal.com.au with your reference to request correction, deletion or revocation of a private link. We will confirm what can be removed and any records that need to be retained.
Authorised staff can revoke enquiry links and delete enquiry records, attachments or saved lists. This does not delete copies already downloaded or sent by email. Basic service-measurement reports use the most recent 30 UTC days.