One contact from enquiry to delivery.
1. Send your requirements
Send a single item, select product examples or upload an Excel, CSV or PDF parts list for the whole job. Include products from different categories in the same enquiry. KEPCO will work through the supplier enquiries with you. Include quantities, delivery location, your required date and any photographs or specifications.
2. Receive a submission reference
The website saves your enquiry and attachments and displays a reference number. Keep the private progress link shown after submission to review status and repeat an enquiry. This confirms receipt only. For urgent requirements, call KEPCO Sales (Nick W.) on 0494 581 838 or email hello@kepcoglobal.com.au. Include your enquiry reference and required delivery date.
3. Confirm the product and commercial details
KEPCO reviews the request, clarifies any gaps and follows up suitable suppliers. Before ordering, we confirm the proposed products, quantities and delivery instructions with you. The written quote sets out specifications, availability, lead time, freight and payment terms.
Exact matches and alternatives
Tell us which dimensions, brands, certifications or operating requirements are essential. If an exact match is unavailable, we explain any proposed alternative and seek your approval before proceeding. We do not assume that a similar item is suitable.
Supplier onboarding
Download our supplier overview and request onboarding.
If KEPCO is not yet on your approved supplier list, email your onboarding requirements to hello@kepcoglobal.com.au. Once approved, bring enquiries across brands and product categories through the same purchasing relationship. Your organisation’s procurement requirements still apply.
Communication and updates
Waiting without an update is one of the frustrations KEPCO was created to address. Your website reference confirms receipt; it is not a completed quotation. We agree the next update with you and make clear what is confirmed, what is still being checked and what information we need. Tell us your deadline so we can confirm what is achievable.
Delivery coverage and freight
Include your delivery suburb, postcode and country. KEPCO reviews Australian and Australasian sourcing enquiries; delivery feasibility and freight are confirmed for the destination and product. Long pipe lengths, bulky goods and unloading requirements may need additional arrangements.
Something wrong with a delivery?
If goods are missing, damaged or different from the agreed order, contact KEPCO with your order reference and clear photographs. We’ll coordinate the supplier follow-up and explain the next steps. You have one place to raise the issue.
Availability and lead times
Catalogue entries show product types for enquiry, not live stock. Timing depends on the selected supplier, product and destination. Tell us your required date so this can be considered when quoting.
Payment, changes and returns
No payment is taken on this website. Review the written quotation before accepting. Contact KEPCO before changing an order or returning goods; the applicable terms will depend on the agreed supply.
Product information
Illustrations are representative. Linked manufacturer information applies to the referenced model, not every product in that category. Confirm exact specifications, suitability and any required certification with the quote.
Before approving your quote
How long is my quote valid?
Use the validity date and conditions on your written quotation. If the quote has expired, ask KEPCO to reconfirm pricing and availability before approving it.
What delivery details should I include?
Include the delivery address, site contact, access hours and any induction or booking requirements. Tell us if long or heavy goods need a forklift, crane or other unloading arrangement so these can be confirmed in the quote.
Can I change or cancel an order?
Contact KEPCO as soon as possible with the quote or order reference. We will check the supplier's position and confirm any revised price, lead time or cancellation conditions before a change is agreed.
What if an item needs a return or warranty review?
Send the order reference, product markings, a description of the issue and clear photographs. Contact us before returning goods so we can confirm the correct process and destination. The written supply terms and applicable rights govern the outcome.
When will I hear back?
Online submissions receive an on-screen reference once saved. KEPCO reviews enquiries during the published business hours: Monday–Sunday, 7:00 am–5:00 pm Melbourne time. Include your deadline; we will agree the next update with you. For urgent requirements, call 0494 581 838.